Terms & conditions

We really hope that you don’t ever need to refer to our Ts&Cs, we’d like to be able to sort out any problems you come across by email or better still on the phone, but just in case, here’s the legal stuff -

These Terms & Conditions don’t supersede your statutory rights under the Sale of Goods acts: they are simply designed to clarify the principles and procedures by which we operate.

Currency, tariffs, taxes and VAT - All transactions are conducted in pounds sterling. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. Prices are quoted inclusive of UK taxes (VAT). For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery countries outside of the EU, prices exclusive of VAT are applied. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

Dispatch timescales, shipping methods and carriage costs - We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item in stock. If we do not have the item in stock, we will quickly advise you of this and let you know how long your order will take. Orders are sent to you via Royal Mail Parcel Service or a secure designated carrier and will require a signature on delivery. Please allow more time for delivery at busy periods like Christmas. The delivery charges quoted on the website cover delivery via Royal Mail Parcel Service or secure designated carrier.

Payments invoices and receipts - Payments for orders placed through our website are by Credit, Debit Card or PayPal Transaction via our Secure Server. We send a receipt for all orders by email.

Returns Policy - We operate a full, no-quibble 14-day Returns Policy. If you don't like the goods you've purchased, simply return it to us within 14 days of receipt, unused and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment. Please note that the cost of the shipping cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.

Goods damaged in transit, title to the goods and unavailable goods - Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "damaged package; goods not yet inspected" to warn the carrier that a claim may follow. Title for goods belongs to Lisa Lemon until your full payment is cleared, at which point it transfers to you in its entirety. In the event that we cannot ship your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.

Contacting Us - The easiest way is to use the form on our Contact Us page. You can email direct on lisa@lisa-lemon.com. Telephone (+44) 777 333 8612

Privacy of Information - Please refer to our Privacy Policy for more information.

Applicable Law and Courts of Jurisdiction - All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Lisa Lemon and its customers, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against Lisa Lemon. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.

Ok, I think we’ve covered everything but really, if there’s something you’re not happy with, please call on 0777 333 8612 or email lisa@lisa-lemon.com and we’ll get right on to it.